UPDATE Covid-19 (24th March 2020)
In this present health emergency we feel it may be helpful if we keep you up to date with the measures that we have adopted to date. As a small family business the health and safety of our staff is one of our highest concerns as well as being able to stay operational and look after the many families that depending on us.
Some of our staff have members of their family that would be quite vulnerable if they were to develop Covid-19 and some of the families that need our services may also be vulnerable.
The measures are as guided by our trade association, SAIF and as per current government guidelines. (as per 24th March 2020 update)
We are open! But we will be working in the office on reduced hours. We have the provision to look after your needs by telephone or video link and will happily talk you through what you need to do. We can arrange for our paperwork to be scanned and emailed to you or delivered by hand. These details will be discussed individually to meet you the needs of each family.
We offer a 24 hour, 7 day a week service where you will speak to one of our full time members of staff. If it helps, Donations to loved ones can be made online via our website or donations by cheque can be posted to the office, there will no longer be a collection box at the funeral. Funeral dates and times can also be found on our website.
At present we are not able to offer viewing in our Chapel of Rests or Limousines as part of your funeral arrangement. Services can either be at the crematorium chapel or a graveside service in your local churchyard or cemetery. Tunbridge Wells Crematorium have now limited their services to no more than 10 mourners in the chapel of rest (24.03.20) . Churchyards and Cemeteries are asking for graveside services only with immediately family only.
In the coming days, weeks, months this may all change again as Government, Crematoria, Clergy and others make changes to the way they operate which will in turn affect us. Please rest assure that we will guide you through this very difficult time and keep you fully informed of to changes as and when we get the information.
Should we be called to your house to take care of a loved one that has passed away our staff will wear gloves and a mask and ask the immediate family to stay in a separate room. Please do not be alarmed, the use of Personal Protective Equipment is to safeguard your family as well as our staff.
These are unprecedented times and we have had to make decisions which are very upsetting for all of our staff but these changes are necessary and we ask for your support and understanding
Thank you for your understanding
Jo Parker, Managing Director
